FAQ's

 

Questions?
We have answers.

Below are the most frequently asked about our services, pricing and office management. Want to know more? For questions about service or employment, please contact your
local office.

 
 
 
Visit our Merry Maids Locator and type in your city to find an office serving your area.
Depending on several variables, that office may be able to come to your area. Give them a call or send them an email and someone will be in touch to determine if they can help you.
The best way to determine the cost of cleaning your home is through a free in-home consultation. If that is not possible, you can also call your local office and provide them with a description of your home and areas requiring cleaning. Though the quote won't be fully accurate, it should give you an approximate idea of the costs, which we can confirm upon our arrival. Every home is different, and we must take into account variables like clutter, pets, and lifestyle, which all can impact your price.
Yes, there are a number of cleaning options to choose from. Visit your local Merry Maids location's website to see what cleaning packages they offer.
Yes, we have and will bring everything needed for each cleaning. From our proprietary cleaning solutions that avoid using harsh chemicals, to our systematic approach to home cleaning, you'll see a continual improvement in your home's cleanliness. Our own Merry Maids branded, specially formulated and green certified cleaning products provide a high level of cleaning and sanitation. We guarantee their safety and effectiveness on all surfaces in your home. Additionally, we use colour coded microfiber cloths that eliminate the potential for cross-contamination from other rooms and cleaning surfaces. Our systematic approach to home cleaning is also highlighted by our capture and removal process. With our systems, our specialized products and vacuums that meet and surpass the Carpet and Rug Institute's Green Label certification remove more dust and dirt, consistently improving the cleanliness of your home and improving indoor air quality. We treat your home as if it was our own and provide full accountability for a safe cleaning.
We always try to be consistent every time we perform a cleaning of your home. We will always try to have the same team member(s) return but sometimes another cleaning may call for one maid to be elsewhere. We ensure any details you may have requested will be taken care of.
It is our pleasure to clean homes at different frequencies that best suit you and your cleaning needs. Please check our Cleaning Services to see how regularly we can clean your home. While at your home we can also provide specialized services including fridge, oven, and window cleaning.
Typically, 1-2 maids will be scheduled to clean your home depending on the demand for the day. In some circumstances, for example if a home is particularly large or if you need a fast cleaning before an event, we may send 3 maids to get the job done quicker. We always consult with you and would be happy to let you know how many maids will be in your home during your FREE in-home cleaning consultation. We understand that your space is private and respect the trust you place in us by inviting us into your home.
If you would like us to be at your home at a specific time, we recommend that you sign up for service at the beginning of the day. Unless you are the first cleaning of the day, we cannot guarantee we will arrive at an exact time, but we will do our best to arrive within an hour of your requested time. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.
Merry Maids has more than 40 years of experience providing professional residential cleanings. Our franchises are locally owned and operated to ensure you receive a personal and customized level of service. All our maids are required to provide a police clearance and are bonded and insured before entering your home, so you can trust that you are in good hands. We utilize a systematic approach to home cleaning that is highlighted by our unique capture and removal process; our maids clean from left to right, top to bottom, leaving no surface overlooked. This approach, combined with our specialized products and vacuums that meet or surpass the Carpet and Rug Institute's Green Label certification ensure we consistently improve the cleanliness of our customers' homes and improve indoor air quality.
If there is ever a problem or you simply would like to change something about the cleaning you are receiving, we encourage you to contact you local franchise. We work hard to provide the exact cleaning you want and always look forward to hearing from you.
Merry Maids gift cards can be purchased directly on our website. Visit our Gift Card page for more information.
It is easier to provide an accurate estimate after completing an in-home consultation, however, we understand this isn't always possible. Visit our Gift Card page to find some pricing examples which should help you determine how much to spend. If you have any questions, you can also contact your local Merry Maids office who will be happy to assist you.
We're always looking for talented people to join our team. If you're interested in working with Merry Maids, please visit our careers page and fill out our application form. We will review your information and contact you should we feel you would make a good fit.
 

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